- Taught by Industry Experts
- Provides Practical, Hands-on Skills
- Focuses on Operations
The business of hotels is highly rewarding and engaging. These courses offer an overview of the different departments, including how they are staffed and managed and what it takes to succeed in a leadership position in these areas. Through industry guest speakers and site visits to internationally recognized hotels, you will observe how the best brands cater to a global audience and develop loyal customers.
Gain an understanding of the roles and responsibilities within the hotel front office department.
Gain an understanding of the trends and financial considerations that drive hotel development.
Understand the basics of hotel revenue management and learn about career opportunities in this exciting and growing field.
Learn the basics of engineering, maintenance, and security functions of a hotel property.
Gain an understanding of the food and beverage (F&B) and event functions within the hotel property.
Learn the basics of housekeeping, including process improvements that reduce costs while upholding quality and service standards.
Learn the basics of hotel reservations, including how to negotiate rates and up-sell customers.
Learn how to analyze the financial performance of publicly traded hospitality and leisure companies.