Fundamentals of Hotel Operations
This course will review the nature of the hospitality industry and its role in the global tourism and travel economy. Hotel segments and service offerings will be analyzed, and you will gain a firm understanding of the different departments in a hotel property, including how each is organized, staffed, and managed. You will be able to identify the skills and the qualities that are sought after when staffing a hotel property. Also, learn how each and every employee plays a role, not only in the guest experience, but also in the overall revenue- and profit-generation activities of the hotel.
You'll Walk Away with
- The ability to distinguish among the various segments of hotels, including pricing structure and service offerings
- Knowledge of the roles and responsibilities of all departments and managers in a hotel property
- Familiarity with career paths in the hospitality industry