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Restaurant Management: Staff Training and Development

Developing the restaurant staff is one of the most important tasks an owner or manager will undertake. A well-trained staff will keep the restaurant running efficiently and the customers returning. This course will guide you through the steps needed to take a team member from orientation through technical training, including product knowledge, interpersonal skills, personal development, and evaluation. Also, gain insight into the intergenerational workforce, and learn how to keep standards fresh and a high priority for the team.

More details

You'll Walk Away with

  • Knowledge of ways to make an intergenerational workforce communicate and perform well together
  • Familiarity with how staff training gets diluted over time and the steps to take to avoid that from happening
  • An understanding of the difference between technical training and product knowledge
  • Knowledge of the nuances of communication to apply with interpersonal skills

Ideal for

  • Anyone interested in entering the restaurant industry
  • Those working in restaurant management who seek to move to the next level in their career
NO open sections available for this course at the moment. Please check back next semester.
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    • Section

      1
    • Semester

      Fall 2021
    • Date

      Nov 15 - Dec 10
    • Day

      Self-Paced
    • Time

      Self-Paced
      • Online
    • Format

      Online
      • Online
    • Sessions

      N/A
    • Faculty

      Naples, Ronald
    • Location

      Self-Paced