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Jeff Thompson

Jeff Thompson

Adjunct Instructor

Jeff Thompson, Ph.D., is involved in crisis and conflict resolution as a professor, researcher, and trainer. Additionally he is a crisis counselor, a law enforcement detective (NYPD), and a former hostage negotiator. His research includes communication strategies used during crisis and conflict situations as well as law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism. 

Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students.  He has also been published in numerous professional and academic publications.

Dr. Thompson is the co-chair of ACR's national Crisis Negotiation Section and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law and was a Research Fellow at Columbia University Law School. 

Currently Teaching

Communication Strategies for Successful Crisis Management, Negotiation, and Conflict Resolution

Acquire a framework to apply the many communications tools available to resolve conflict situations and achieve a successful conclusion.