The NYU SPS Division of Programs in Business (DPB) concluded its Fall 2020 Industry Connection Series (ICS) with “Reimaging Workplace Experience for the Next Normal,” a webinar featuring Dr. Anna Tavis on December 1st, 2020. Dr. Tavis is DPB’s Academic Director of Human Capital Management and a recognized thought leader on HR and the future of work.
Dr. Tavis began by discussing 20th-century workplace transformation, characterized by advancing technology and a shift in focus from shareholder profits to employees and their skills. The early 21st century saw the emergence of “Employee Experience (EX),” pioneered by hospitality company Airbnb to describe an employee’s journey with an organization. Dr. Tavis also discussed the four phases of the pandemic’s impact on the workplace, citing current research on the advantages and disadvantages of remote work. She concluded with expectations for the next normal: digital technology initiatives and leadership styles of the future. Ultimately, her thesis and research foregrounds the way in which companies are going to prioritize employees while maintaining a focus on the market. To learn more, graphic notes of the webinar can be found below.
Dr. Anna Tavis is Clinical Associate Professor and Academic Director of the Human Capital Management department at NYU School of Professional Studies, Senior Fellow with the Conference Board, and the Academic in Residence with Executive Networks. Anna's work laid the basis for the agile revolution. Her Harvard Business Review articles, "HR Goes Agile" (2018) and "The Performance Management Revolution" (2016) quickly became required reading worldwide. She is also the author of Point/Counterpoint: The New Perspectives on People and Strategy.
Now in its fourth year, the Industry Connection Series has garnered a growing audience for innovative topics such as "VisuaLeadership," "The Performance Management Revolution," and "Design Thinking & Understanding Your Customer." Each session provides DPB students, faculty, alumni, and staff with leading-edge insights into current business trends and industry developments.