Donna M. Kelly, PhD, is a clinical associate professor at the NYU SPS Jonathan M. Tisch Center of Hospitality, where she currently teaches Customer Relationship Management and Loyalty, Event Marketing Strategies, and Tourism Planning & Policy. Kelly is a Tisch Center alumna, a member of the Hospitality Sales and Marketing Association International (HSMAI) - New York Chapter, a member of the National Coalition of Black Meeting Planners (NCBMP), and has been trained and certified as a tour guide trainer by the World Federation of Tourist Guides Associations in collaboration with the Caribbean Tourism Organization (CTO) and HEART/NSTA Trust. She joined us to discuss trends and changes impacting the meetings and events industry, her passion for teaching, and how she leverages her vast professional experience to empower students.