Each semester, one student will be eligible to receive tuition assistance in the form of a scholarship discount award. Applications for the scholarship will be evaluated based on a combination of need and demonstrated interest in the program and pursuit of a career in the food and beverage industry. If you would like to apply for this award, please include a brief statement in your application essay. Scholarship recipients are eligible to receive up to $1,050 toward tuition costs.
The last decade has seen a huge upsurge in the food and beverage industry in New York City. The number of permits for restaurants, bars, and, cafés has risen by 27 percent since 2006. With this monumental growth comes an increase in the need for trained restaurant and guest services managers who are interested in making this burgeoning field their career. The Diploma in Restaurant Operations and Guest Service will provide you with a comprehensive understanding of daily operations of the food and beverage industry and the skills it takes to succeed.
As a student enrolled in this one-semester program of study that is offered in-person, you will learn about front- and back-house operations and gain an understanding of customer service and hospitality, while benefitting from site visits to NYC restaurants. Courses include Front-of-House Restaurant Operations, Back-of-House Restaurant Operations, and Hospitality Guest Service. Working industry veterans will provide you with the knowledge and training you need to become a valuable asset to restaurant managers and owners who seek knowledgeable and passionate team players to run and to build their businesses.
As a student enrolled in this program, you will demonstrate your understanding of restaurants’ front- and back-of-house functions by developing an on-boarding program for new employees. You will present a detailed plan, including rationale and expected outcomes, to a panel of industry executives. Several topics that will be evaluated within the presentation include food handling and preparation, menu design, table service, hospitality, and upselling, as they apply to the importance of guest service in a successful and profitable business.
- Guest service
- Interpersonal communication
- Enhanced overall service quality
- Teamwork and relationship building
- Food service
The skills and the knowledge you acquire by earning the Diploma in Restaurant Operations and Guest Services will enhance your current knowledge and/or provide a stepping-stone for securing one of the following positions:
- Assistant Manager
- Maître D’
- Food Service Manager
- Front-of-House Manager
You'll Walk Away With
- An understanding of restaurant operations for the front- and back-of-house
- Knowledge of the application of food safety principles in the food production environment
- The ability to design and analyze menus for food service operations
- Knowledge of the functional areas and tasks of a restaurant manager's job