TUESDAY, NOVEMBER 10


1:00 PM

CEOs’ Think Tank: Challenges and Opportunities Lodging Brands Face Now, and How Strong Leaders Are Addressing Both

In the midst of the unprecedented pressures that this year has brought, how have the brands adapted? Top leadership from the brand side of the business shares what is being done, what is being learned, and what we can expect next.

Moderator:
Rick Ross

Rick Ross
Chair, Global Hotels and Leisure, Dentons

Panelists:
Jim Alderman

Jim Alderman
Chief Executive Officer, Radisson Hotel Group, Americas

Geoff Ballotti

Geoff Ballotti
President and Chief Executive Officer, Wyndham Hotels & Resorts

Bruce Haase

Bruce Haase
President and Chief Executive Officer, Extended Stay America

Patrick Pacious

Patrick Pacious
President and Chief Executive Officer, Choice Hotels International


2:00 PM

Operational Excellence in Hospitality Operations: Today and Tomorrow

The pandemic will resolve in time, but, between it and new technology, hospitality businesses are unlikely to revert to old operational paradigms.  Significant changes in the hospitality operations started prior to this year’s events, but the pace of those changes have accelerated and will continue to evolve in the years to come—and in real time.  Hear these experts weigh in on changing travel patterns, the advent of big data, emerging technologies, changes in labor models, evolving food & beverage trends, and how these exigencies are all spelling out a new future for hospitality.

Moderator:
Sean Hennessey

Sean Hennessey
Assistant Professor, NYU School of Professional Studies, Jonathan M. Tisch Center of Hospitality

Panelists:
Jenny Lucas

Jenny Lucas
Senior Vice President, Operations, Loews Hotels & Co.

Jonathan Segal

Jonathan Segal
Executive Chairman, The ONE Group Hospitality

Jay Stein

Jay Stein
Chief Executive Officer, Dream Hotel Group