Jonathan M. Tisch Center of Hospitality

Hospitality Experience Design and Innovation

Hospitality Experience Design (HED) can be applied to various customer journey map touch points across hospitality organizations. HED is user-centered, co-creative, sequenced, holistic and evidence based method for creating hospitality experience value for customers. This course covers key principles of HED and provides opportunities to apply them to hospitality experiences.
Course Number
Associated Degrees