The organizations and operations concentration provides students with in-depth knowledge of the operational aspects of hospitality businesses. This is an attractive concentration for budding general managers, as the concentration includes aspects of sales and marketing, event management and food and beverage management. Hotel operations roles are available in a wide range of departments: front desk, catering, events, housekeeping and human resources. Professionals in operations oversee the daily activities of their teams, and aim to ensure guest satisfaction.
Students in this concentration also have the opportunity to study the operations of specialized hospitality businesses such as casinos, private clubs and resorts.