Dr. Rachel Eunjoon Um is the Director of Operations and Learning at the NYU SPS Learning and Teaching Nexus. For over 25 years, Rachel has worked as an educator, learning designer, and researcher to advance innovation in teaching. Prior to joining NYU SPS in 2022, she was the Director of Online Learning at Fordham University, where she led online program development and educational continuity. At Antioch University, she launched multiple online degree programs as the Director of Learning Technology. Rachel also worked as Senior Education Manager at the New York Times Company. She holds a Ph.D. in Educational Communication and Technology from NYU Steinhardt School of Education, with a focus on learning science and multimedia-based learning. Her research interests include learners' emotions and cognitive science in technology-rich learning environments.