Global Hospitality Immersion: U.S. & European Service Excellence in Switzerland and France

Master the operational standards and strategic frameworks of world-class customer experience this late spring through an intensive study experience across Switzerland and France. Designed for graduate and upper-level undergraduate students, this applied course examines comparative hospitality dynamics through direct engagement with executive leaders from premier luxury hotel brands, academic institutions, and regional tourism organizations. You will conduct on-site research to analyze how distinct cultural contexts, operational strategies, and service philosophies impact global brand delivery and consumer satisfaction. You will emerge with actionable service management insights, practical strategic tools, and an expanded international professional network to propel your career in global hospitality.