Conflict is an ever-increasing occurrence in the workplace. Professionals spend more time on issues of conflict than they do on their core responsibilities. Gaining effective conflict management skills can help to enhance employee productivity, reduce business costs, and produce a less stressful work environment. Through a combination of theory, interactive exercises, simulations, case studies, observations, and discussions, learn to develop your own critical conflict management skills and increase your effectiveness as a professional. NYU SPS is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM SCP® recertification activities.

Continuing Education Units (CEU) : 1.5

You'll walk away with

• Enhanced communication skills to manage conflict more effectively in the workplace
• Heightened conflict-resolution, active listening, reframing, and other critical conflict management techniques

Ideal for

• All levels of professionals who seek conflict management techniques for the workplace
• Professionals who are looking to increase their effectiveness at work