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Thought leadership

PWM's Stephen J. McConnell Talks Reimagining Workflow Through AI


  • August 04, 2026

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  • Center for Publishing, Writing, and Media

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<p>Advances in AI are prompting a seismic shift at the very core of the publishing, media, and communications industries. NYU SPS Center for Publishing, Writing, and Media AI Program Coordinator <a href="https://www.sps.nyu.edu/faculty-directory/20757-stephen-mcconnell.html">Stephen J. McConnell</a> describes this transformation as &quot;a structural reorganization of how work is done.”</p> <p>&quot;AI is changing communication-product creation and development from the ground up, while substantially improving quality and productivity,&quot; he says.&nbsp;</p> <p>“AI platforms are reshaping what a single communicator can accomplish in a single day. The professionals who internalize these developments&nbsp; will be highly valuable and occupy the cutting edge of the next era of communications work.”</p> <p>“The temptation, though, when faced with that kind of structural change is to automate as much as possible, as fast as possible,” he adds.<br> <br> McConnell, who teaches in the Center’s AI for Creative and Professional Practice program, emphasizes that over-automation can produce work that is “technically competent, yet strategically hollow. Communications that lack judgment, context, and relational intelligence can be the difference between noise and authenticity.”</p>

The real imperative is to design your relationship with AI deliberately, to understand precisely where it belongs in your workflow and where it doesn’t.”

<p>&quot;That's the animating idea behind the AI curriculum we've built at the NYU SPS Center for Publishing, Writing, and Media. <a href="https://www.sps.nyu.edu/courses/COMM1-CE2000-communications-and-ai.html">Communications &amp; AI</a> and <a href="https://www.sps.nyu.edu/courses/COMM1-CE2006-introduction-to-ai-a-beginner-s-guide-to-using-ai-in-your-eve.html">Introduction to AI</a> build fluency,&quot; says McConnell, a former enterprise journalist and owner of a digital marketing company, who earned a PhD in Public Communication and Technology from Colorado State University.</p> <p>Students learn to direct AI tools rather than be directed by them. <a href="https://www.sps.nyu.edu/courses/COMM1-CE2005-ai-foundations-a-hands-on-course-for-unlocking-everyday-produ.html">AI Foundations</a> focuses on hands-on productivity workflows. <a href="https://www.sps.nyu.edu/courses/COMM1-CE2009-visual-design-and-ai-from-concept-to-completed-work.html">Visual Design &amp; AI</a> addresses the visual aspects of communication that are increasingly part of our world today.<br /> <br /> And <a href="https://www.sps.nyu.edu/courses/COMM1-CE2008-advanced-ai-and-communications-workflows-automation-and-ethic.html">Advanced AI &amp; Communications</a> is where students work through end-to-end automation design, ethics, and the professional judgment questions that no tool can answer for you: knowing when to hold AI back is as consequential as knowing when to deploy it. </p> <p>“A conductor must know the music before leading the orchestra,&quot; says McConnell. &quot;The curriculum is designed around that principle. Technical fluency in service of professional judgment, not a replacement for it.&quot;</p>

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