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Hospitality Guest Services

This course focuses on the delivery of quality service in a restaurant setting. Successful service is not just a matter of technical knowledge; restaurant service professionals must be able to manage information and people and to communicate effectively with a wide variety of guests. Effective guest service helps a restaurant to develop, maintain, and expand its business by retaining its current loyal client base and consistently attracting a new clientele. Collecting guest information is worthless unless put to good use enhancing service to guests. This course turns data into gold, when applied properly.

More details

You'll Walk Away with

  • An understanding of the role of verbal and nonverbal communication in service delivery, as it relates to improving the experience between employee and guest through all points of contact
  • The confidence to respond to a range of challenging service scenarios using guest feedback as service enhancement opportunities
  • Knowledge of generational and cultural factors that may affect and impact guest needs and expectations, while effectively handling guest concerns and complaints
  • The ability to demonstrate awareness and professionalism in every hospitality-related activity and during each guest interaction

Ideal for

  • Restaurant owners, managers, hosts, and servers
  • Restaurant designers and marketing professionals
NO open sections available for this course at the moment. Please check back next semester.