Quality & Patient Safety in Healthcare

The concept of quality in healthcare has been developed by using classic theories and knowledge from a variety of disciplines. As is evident in management, quality in healthcare has been impacted by numerous trends and quick fixes, but remains the "umbrella under which patient safety resides." This course provides an introduction to quality and patient safety principles and their application to enable students to use the tools and skills in their own work environments. Students can expect to analyze problems in new and different ways; experience team problem solving; analyze risk management incidents (as well as recognize potential issues); and learn how to identify methodologies used to maintain and improve quality and safety in health care.